Help Desk Services
At OnCalla Call Centers, we know that your time is valuable and so are your customers. We can be standing by to handle help desk questions from basic to complex so that you and your employees can spend your time making more customers. We offer three levels of help desk services, depending on your business needs.
Help Desk Level 1 Services:
Our agents answer phone calls, log appropriate information into your ticketing system – or ours- and transfer callers to the correct person or department.
Help Desk Level 2 Services:
Our agents answer phone calls, log questions, and provide basic answers from a preapproved response library, escalating calls when necessary.
Help Desk Level 3 Services:
Our agents answer phone calls, log questions, and find solutions from a preapproved response library. For only more advanced problems that cannot be solved, we will call your staff to help find a resolution.
24/7 Live Answering Services:
• Highly-trained Operators
• Customized scripts
• Live agents 24 hour a day
• English & Spanish Speaking Agents
• HIPAA-compliant For Medical Support
• 24/7 Solutions for Dentists, Legal offices, eCommerce and other businesses